Training and Consultancy Terms and Conditions
1. These terms and conditions are between Buzz Safety Consultants Ltd (Buzz Safety) and the Customer. All dealings between Buzz Safety and the Customer will be governed by these terms and conditions which will supersede all previous agreements and any other terms supplied by the client.
2. Definition of Services
2.1. Open Courses means the provision of health and safety courses, which are available to any customer and will be delivered at the location advertised by Buzz Safety.
2.2. In House Courses means the provision of health and safety courses to a specific customer, delivered at their premises or chosen venue.
2.3. Consultancy means the provision of specialist health and safety consultancy/advice.
3. Formation of a Contract
3.1. For Consultancy Services, the particulars of the service will be contained within a written proposal sent by Buzz Safety to the customer. A binding contract will be formed when Buzz Safety accepts (in writing) a customer’s written order for the services described in the written proposal.
3.2. For In-House Training courses, the particulars of the service will be contained within a written proposal sent by Buzz Safety to the customer. A binding contract will be formed when Buzz Safety accepts (in writing) a customers written order for the services described in the written proposal along with full payment for the cost of the course. Booking requests without full payment will not be accepted.
3.3. For Open Training courses, the particulars of the training course will be as advertised on the Buzz Safety website and by other electronic communications managed by Buzz Safety. A binding contract will be formed when Buzz Safety accepts (in writing) a written booking request along with full payment. Booking requests without full payment will not be accepted.
4. Any additional work or variations to the proposal will only be undertaken upon acceptance in writing by Buzz Safety of a separate written agreement.
5. Charges and Payment –
5.1. For all open training courses, charges will be per delegate as advertised on the Buzz Safety website. Payment must be made at the time of booking. Places on open courses will not be confirmed until full payment has been made by the customer
5.2. For all in-house training courses charges will be as described in the proposal. A minimum charge applies to all in-house training courses. The minimum charge allows for up to 6 delegate places on the course and must be paid regardless of the number of delegates who attend. There will be a charge for each additional delegate on the course (i.e. 7 delegates and above).
5.3. For in-house training courses full payment must be made at the time of booking to secure the time and date.
6. Charges for consultancy services will be as described in the proposal. Invoices for consultancy services must be settled within 5 working days of the invoice date.
7. All prices are exclusive of VAT unless otherwise stated
8. Late Payments will be charged at a rate of 8% plus the Bank of England base rate or each day that the payment is late.
9. Cancellation and Refunds
9.1. In respect of training courses, a full refund for the booking will be given if notice of cancellation is received by Buzz Safety at least 28 days prior to the start date of the course. A 50% refund will be given of cancellations received between 15 and 27 days notice of the start date of the course. If the customer cancels the course with 14 days notice or less of the start date of the course, they will be liable to pay 100% of the cost of their booking.
9.2. We cannot give refunds for delegates who fail to attend training courses for whatever reason
9.3. Buzz Safety reserve the right to cancel and/or amend dates, times, contents and venues for training courses and client visits. Every effort will be made to give the customer as much notice as possible and offer a reasonable alternative. If these alternative arrangements are not satisfactory, in the event that payment has already been made, Buzz Safety shall refund the cost of the service. No further compensation will be given.
10. Buzz Safety shall not be liable to the customer or be deemed to be in breach of the contract by reason in any delay in performing, interruption in performing or any failure to perform any of Buzz Safety’s obligations under the contract if the delay of failure is due to cause beyond Buzz Safety’s reasonable control
11. Buzz Safety’s entire liability in connection with all or any claims in contract, tort, statute or otherwise arising under the contract shall not exceed the amount of the charges for provision of services.
12. The customer shall indemnify Buzz Safety for any losses incurred as a result of providing inaccurate information to Buzz Safety, mistakes contained within the customer’s order, changes to the contract requested by the customer, the cancellation of the contract (other than stated in paragraph 6) by the customer or breach of contract by the customer.
13. The customer shall not be entitled by reason of any set-off, counterclaim, abatement or analogous deduction to withhold payment of any amount due to Buzz Safety unless otherwise agreed in writing by Buzz Safety.
14. Buzz Safety will take all information provided by the Customer in good faith and as accurate and complete. Buzz Safety cannot be held accountable for any omissions or mistakes in services provided to the customer by Buzz Safety that result from incomplete or inaccurate information given to Buzz Safety by the customer or information withheld by the customer.
15. If the customer becomes bankrupt or enters liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to receive carrying on business) Buzz Safety shall be entitles to terminate any outstanding contract(s) and/or suspend further services without liability to the customer and any sums outstanding shall be immediately due.
16. These terms and conditions may be amended at any time.
17. These terms and conditions shall be governed and construed in accordance with English law.